D R O P - O - H O L I C • P R O D U C T I O N • A N D • S H I P P I N G:
drop-o-holic backdrops are printed to order and will be ready to ship in 1 - 2 business days. Each backdrop will ship rolled inside of a cardboard tube, which is PERFECT for wrinkle free storage. Multiple drops can be shipped in one cardboard tube and you get reduced shipping costs. We currently only ship to the US but if you are interested in shipping outside the US please contact via SUPPORT.
D R O P - O - H O L I C • R E F U N D • P O L I C Y:
Each drop-o-holic backdrop is a custom order and is non-refundable/non-exchangeable. In the very rare event that a backdrop arrives damaged or faulty, please contact us within 74 hours of receiving your order and we will send you a replacement. Please be sure to email us with the specific type of damage so that we can better assist you in the replacement process. Any reports of damage after 74 hours of tracking showing delivery will no longer be replaceable. Replacements for damaged items will be sent in lieu of refunds due to the custom nature of our services and products.
General Returns All returns must be approved first via email request and authorization. If a valid reason is given for returning an item, the amount of refund will be determined by the condition of the returned item and the reason for the return. The purchaser will be responsible to pay for the cost to return the item(s), and the original cost to ship will not be refunded. Other conditions may apply, and will be discussed when your request is received.